The good, the bad, the ugly

I need to grow a thick skin.  My husband has skin like an elephant, my skin is like tissue paper.  I made a sign last week and shipped it in record time.  It came out so cute.  The customer then leaves a 1 star review without ever contacting me,  She stated it was cheap and poor quality and the wording was blurry.

My signs are created from good quality pine, the listing states it is meant to be rustic and that wood has grain and flaws, so imperfections are all part of the appeal.  I would gladly refund her money, but she never responded back.  I know that people can be difficult, but as a online buyer, if I have a problem, I ALWAYS contact the seller before leaving a negative review.  As a new online seller, I depend on those reviews.  What is frustrating is that the folks who love my products do not leave reviews.

So here is the poor quality sign....the font has a "fuzzy" look, it is part of the font, but I love the sign.

Then I did a custom order for someone who absolutely loved her order, left no review, but at least made me feel better...."My husband was just arriving home from international work travels the day after it arrived, so it was perfect timing! He loves both the signs and I have referred you to several others that I know and are looking for somethings like this!

                                                               We love it, thank you!"

Well, as my husband says, you cannot make everyone happy, but I really do want everyone to love whatever item they order.

So moving forward, I decided to send a picture and a quick message to each buyer before shipping their item if it is not a ready made item.  I guess you just need to learn a lesson, grow thicker skin, and move on!

Keep cool as the heatwave continues!!

Graphics and sign making

I love designing graphics, and that is how we started making our signs.  I was contacted yesterday by a customer who absolutely loved her camper sign ( good job hubby).  I then spent 2 days designing a new sign for her.

I should have charged more, but what the heck, we are still a new little business, and at this point am just happy having a repeat customer.  I am so thrilled with this design, that I may make it as a regular item in the shop.

Here is the design:

Now we will take this design and transfer it into the pine wood.  I cannot wait to see how this turns out.  I will take pics once it is done.

I also listed this little guy on Facebook, this is hand painted, so a different technique, but I love the black and white, this one sold the day I put it in our group. 

I am really proud of not just the sign, but the pure white background that I managed to capture. Normally I think it is a boring look, but I think it looks great with the black.

Well, record heat is heading this way, everyone keep cool!