So I had that 1 star review that totally freaked me out. I love what I make, I have my signs in my home, and it is hard not to take those bad reviews to heart.
I since had a 4 star ( good quality and nice sign, but again not happy with the non crisp letters), and then two 5 stars. The one raved about the quality and how cute the sign is.
So we decided to learn from the comments and just move forward. I know take a close up photo with every sign we make, and while it is drying and waiting to be assembled I send it to the buyer. This gives them an opportunity to see the actual sign they are getting, and if they are not happy, I can fix it before the item ships.
We then upgraded our wood, we purchased select pine, which is $6.30 more per length, or .71 cents per sign. We stopped free shipping, so we are absorbing that cost. The select pine is more smooth and I think the results are nicer.
We then added a disclaimer to every listing in bold letters that with ink transfers the letters will not have the crisp look of vinyl letters and that the signs are meant to be rustic.
So hopefully that should help with our future reviews. Live and learn!
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